Privacy Policy

Grit & Grime Cleaning Services Inc.
Red Deer, Alberta

Our Commitment to Privacy

At Grit & Grime Cleaning Services Inc., we are committed to protecting the privacy and confidentiality of our clients, employees, and website visitors. This policy outlines how we collect, use, disclose, and protect personal information in compliance with Alberta’s PIPA and Canada’s PIPEDA.

What Information We Collect

We collect only the personal information necessary to provide our cleaning services and improve customer experiences. The information may include:

  1. Client Information:

    • Full name

    • Address

    • Email address

    • Phone number

    • Billing and payment information

  2. Website and Digital Data:

    • IP address

    • Browser details

    • Cookies and usage statistics (to improve website functionality)

How We Use Personal Information

Grit & Grime Cleaning Services Inc. uses personal information for the following purposes:

  • To schedule, confirm, and provide cleaning services.

  • To process billing and payments securely.

  • To respond to customer inquiries and provide excellent client support.

  • To send updates, promotions, or newsletters (only with your consent).

  • To improve our website experience and service offerings.

  • To meet legal and regulatory obligations.

Consent for Data Collection

We collect personal information with your express or implied consent. By using our services or website, you agree to the collection and use of your information as described in this policy. You can withdraw your consent at any time by contacting us.

Sharing Personal Information

We do not sell, rent, or trade personal information to third parties. However, we may share information with:

  • Service providers (e.g., payment processors) who assist us in delivering services.

  • Legal authorities if required by law, such as compliance with court orders.

Any third-party service providers are required to protect your information and comply with privacy laws.

How We Protect Your Information

We take the following steps to protect your personal information from loss, theft, unauthorized access, and misuse:

  • Secure data storage with encryption and password protection.

  • Limiting access to personal information to authorized employees only.

  • Using secure payment gateways for online transactions.

  • Regularly reviewing and updating our security measures.

Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your information will be securely deleted or anonymized.

Your Rights

You have the right to:

  1. Access and review your personal information.

  2. Correct any inaccuracies in your information.

  3. Withdraw consent for the use of your data.

  4. Request the deletion of your personal data, subject to legal obligations.

To exercise your rights, contact us using the information below.

Cookies and Website Usage

Our website uses cookies to enhance your browsing experience. Cookies help us analyze traffic, remember preferences, and improve website functionality. You can control cookies through your browser settings.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date clearly stated.

This policy ensures Grit & Grime Cleaning Services Inc. meets all privacy obligations while providing trusted, transparent services.